Shipping Policy

Thank you for shopping at Etsylian! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Production Time

  • Made-to-Order / Print-on-Demand Items: All physical products (apparel, mugs, home decor, embroidery items) are custom made-to-order. Standard fulfillment takes 2–5 business days before shipment.
  • Digital Products (e.g., Crochet & Amigurumi Patterns): Digital downloads are available immediately upon payment confirmation. No physical shipping is required for digital items.
  • Business Days: Processing and fulfillment take place Monday through Friday, excluding public holidays.

2. Shipping Rates & Estimated Delivery Times

Shipping costs are calculated at checkout based on destination, item weight, and package dimensions.

Region Estimated Shipping Time
Domestic (United States) 3 – 5 business days
Canada & Mexico 5 – 10 business days
Europe & United Kingdom 5 – 12 business days
International (Rest of World) 10 – 20 business days

Note: Delivery estimates are provided as guidelines and are not guaranteed, as carrier delays due to high volume, weather, or customs processing can occur.

3. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.
  • Please allow 24–48 hours for tracking updates to populate on the carrier's system after receiving your shipping confirmation.

4. Customs, Duties & Import Taxes

  • International Orders: Orders shipped outside the local fulfillment origin may be subject to import duties, value-added taxes (VAT), and customs fees levied by the destination country.
  • Responsibility: Etsylian is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Address Errors & Incorrect Shipping Information

  • Please ensure your shipping address is accurate before completing your purchase.
  • If you realize you have entered an incorrect address, please contact us immediately at info@etsylian.com.
  • If the order has already been processed or shipped, we cannot change the address, and additional re-shipping charges may apply if the item is returned to us.

6. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your package arrives damaged, please take clear photos of the damaged item and packaging, and contact us within 14 days of delivery so we can issue a replacement or store credit.
  • Marked as Delivered but Not Received: If your tracking indicates that the package was delivered but you have not received it:
    1. Check around your building or secondary receiving locations (porches, parcel lockers, mailroom).
    2. Confirm the address entered during checkout.
    3. Contact your local carrier or postal office to investigate.
    4. Reach out to our support team for assistance.

7. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us: