Privacy Policy

At Etsylian ("we," "us," or "our"), accessible from https://etsylian.com, protecting your privacy and personal data is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We collect information directly from you, automatically through your interaction with our site, and from third-party partners.

A. Information You Provide Directly

  • Contact Information: Name, email address, phone number, and mailing/shipping address.
  • Order & Payment Details: Payment card details (processed securely via PCI-compliant payment gateways such as Shopify Payments, PayPal, or Stripe), billing address, and items purchased.
  • Account Information: Username, password, and preferences if you register an account.
  • Customer Support: Information provided when contacting customer support or submitting feedback.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and pixels to store session preferences, analyze traffic, track shopping cart contents, and deliver relevant marketing.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Order Fulfillment: Processing payments, fulfilling orders, arranging shipping, and sending order confirmations, tracking details, and invoice updates.
  • Customer Support: Assisting with inquiries, resolving order issues, or managing defect/damaged item replacements.
  • Personalization & Improvement: Optimizing website performance, user experience, site layout, and product offerings.
  • Marketing Communications: Sending promotional newsletters, special discount codes, or product announcements (you may opt out at any time).
  • Legal Compliance & Security: Preventing fraudulent transactions, protecting against security threats, and complying with applicable laws and regulations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted third parties to provide our services:

  • Service Providers: We share data with third-party service providers who assist us in operating our business, including:
    1. E-commerce Platform: Shopify (site hosting and order management).
    2. Fulfillment & Print-on-Demand Partners: Printing and shipping facilities to produce and mail your orders.
    3. Payment Processors: PCI-compliant partners for secure checkout processing.
    4. Logistics & Delivery Carriers: Shipping services (e.g., USPS, UPS, FedEx, DHL).
  • Compliance & Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental authority, or to enforce our site policies and protect our legal rights.

4. Cookies & Tracking Options

Cookies help enhance your browsing experience. You can choose to accept or decline cookies through your web browser settings.

  • Essential Cookies: Necessary for core functionality, such as shopping cart storage and secure checkout.
  • Analytics & Performance Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
  • Advertising Cookies: Used to display personalized advertisements relevant to your interests across social media and advertising networks.

You can disable non-essential cookies via your browser preferences or through cookie consent management banners on our site.

5. Data Retention & Security

  • Security: We implement technical and organizational security measures—including SSL encryption and secure payment tokenization—to protect your personal information against unauthorized access, loss, or alteration.
  • Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy (e.g., managing tax, accounting, and legal requirements) unless a longer retention period is required by law.

6. Your Rights & Choices

Depending on your jurisdiction (e.g., California resident under CCPA/CPRA, European Economic Area under GDPR), you may have the following rights regarding your personal data:

  • Access & Portability: Request access to the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete personal data.
  • Deletion ("Right to be Forgotten"): Request the deletion of your personal information, subject to certain statutory exceptions.
  • Opt-Out: Unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any email or contacting us directly.

To exercise any of these rights, please contact us at info@etsylian.com.

7. Third-Party Websites

Our site may contain links to external third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party platforms. We encourage you to read the privacy statements of any linked sites you visit.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or for legal and regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at: