Return & Refund Policy

Thank you for shopping at Etsylian! We take pride in crafting quality custom apparel and print-on-demand goods. Because our physical products are made-to-order, we maintain a clear return and refund framework outlined below.

1. Made-to-Order & Print-on-Demand Items

Because each physical product (apparel, mugs, home decor, embroidered items) is printed or manufactured custom for you upon order confirmation, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

To ensure you choose the right fit, please refer to the size charts provided on each product page prior to placing your order.

2. Misprinted, Damaged, or Defective Items

We want you to love your purchase! If your physical item arrives damaged, defective, or with a printing error, we will gladly send a free replacement or process a full refund.

  • Filing Window: You must report any damage or defects within 30 days of the delivery date.
  • How to Submit a Claim:
    1. Email info@etsylian.com with the subject line "Damaged/Defective Item - Order # "Your Order Number".
    2. Provide a clear description of the issue.
    3. Attach high-quality photos clearly showing the defect or damage, along with a photo of the full item and shipping label.
  • Resolution: Once verified, we will arrange a reprint or refund to your original payment method at no additional cost to you. You do not need to ship the defective item back unless specifically requested.

4. Packages Lost in Transit

  • If your tracking status does not update or your package appears lost, please notify us within 30 days of the estimated delivery date.
  • Orders lost due to carrier issues will be replaced at no charge.
  • Please note: If tracking shows the package was successfully "Delivered" to the correct address provided at checkout, Etsylian cannot issue a refund. We recommend checking with household members, parcel lockers, or local postal carriers.

5. Incorrect Shipping Address

  • Orders sent to an incorrect or incomplete address provided by the customer during checkout are not eligible for a free replacement or refund.
  • If the package is returned to our fulfillment center, you will be responsible for the cost of re-shipping the package to your corrected address.

6. Refunds & Processing Time

  • Once a return or replacement refund is approved, the refund will be automatically processed back to your original payment method.
  • Please allow 5–10 business days for your bank or credit card company to process and post the refund to your statement.

7. Contact Us

For any questions regarding returns, refunds, or order issues, please reach out to our team: